1. Introduction
Flushuherbie Pty Ltd ("we", "us", "our", or "Company") operates the Forona Focus Boost website and product delivery service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you place an order, contact us, or interact with our services, we collect:
- Your full name
- Phone number
- Email address (if provided)
- Delivery address
- Any messages or enquiries you send to us
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Cookie and tracking data (with your consent)
- Referral source
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Confirming your order by telephone
- Arranging delivery and payment
- Responding to your enquiries
- Sending transactional communications (order confirmation, delivery updates)
- Complying with legal and regulatory obligations
- Analysing website usage to improve our services (with consent)
- Detecting and preventing fraud
4. Legal Basis for Processing (GDPR & Australian Privacy Act)
We process your personal information under the following legal bases:
- Contract: Processing necessary to fulfil our service agreement with you
- Legal Obligation: Compliance with Australian Consumer Law and tax requirements
- Legitimate Interest: Fraud prevention, security, and service improvement
- Consent: Marketing communications and analytics (only with your explicit consent)
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Delivery Courier: Name, phone, and delivery address to arrange shipping
- Service Providers: Payment processors, email providers, analytics services
- Legal Authorities: If required by law or court order
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session on our website
- Remember your preferences
- Provide analytics (with your consent)
- Manage advertising preferences (Consent Mode v2)
You can control cookies through your browser settings or our Cookie Settings panel.
7. Third-Party Services
Our website uses:
- Google Ads Conversion Tracking: For measuring campaign effectiveness (GDPR/Consent Mode compliant)
- Google Analytics: For website usage analysis (with your consent)
- Google Maps: For displaying our location (separate privacy policy applies)
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil your order and provide customer support (minimum 12 months)
- Comply with legal and tax requirements (7 years for Australian tax law)
- Respond to disputes or claims
9. Your Privacy Rights (Australian Privacy Act & OAIC)
You have the right to:
- Access: Request a copy of your personal information
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a portable format
- Objection: Opt-out of marketing communications and analytics
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
10. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
11. International Transfers
Your information is primarily stored in Australia. If we transfer data internationally, we ensure adequate safeguards are in place in accordance with the Australian Privacy Act.
12. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Flushuherbie Pty Ltd
Level 12, 344 Collins Street
Melbourne, VIC 3000
Australia
Email: infor@flushuherbie.world
Phone: +61 2 9167 5432
Support Hours: Monday-Friday, 9:00-17:00 AEST